Return & Refund Policy
Returns
You can return most items within 30 days of delivery for a full refund to your original payment method. Items must be unused, in their original condition and packaging, with proof of purchase.
The following cannot be returned: [e.g. gift cards, perishable goods, personalised items, intimate or sanitary goods, sale items].
How to start a return
- Email [contact email] with your order number and the reason for the return.
- We will reply with return instructions and the address to send the item to. Items sent without contacting us first may not be accepted.
- Pack the item securely and keep your proof of postage.
Return shipping
You are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are not refundable.
Refunds
Once we receive and inspect your return we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within [10] business days; your bank or card issuer may take a few more days to post it.
Damaged, defective or wrong items
If your order arrives damaged or incorrect, contact us within [7] days of delivery at [contact email] with photos, and we will make it right with a replacement or refund at no cost to you.
EU and UK customers
If you are a consumer in the EU or UK, you have a statutory right to withdraw from most online purchases within 14 days of receiving the goods without giving a reason. This policy does not limit that right or your other statutory rights for faulty goods.
Contact
- Email: [contact email]
- Postal address: [Business address]
Effective date: [Effective date]