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Shipping Policy Template

Shipping policy template with a delivery table. Enter your processing and delivery times to fill it in.

Free template, not legal advice. Replace every [bracketed] field, make sure it matches what you actually do, and get a lawyer's review for anything high-stakes. How clauses are sourced.

Shipping Policy

[Bracketed] fields are placeholders · Template, not legal advice

Order processing

Orders are processed within 1–2 business days, excluding weekends and public holidays. You will receive a confirmation email with tracking details once your order ships. During busy periods or sales, processing may take longer.

Domestic shipping

Standard delivery within [your country] usually takes 3–7 business days after dispatch. Shipping costs are calculated and shown at checkout.

Method	Estimated delivery	Cost
Standard	3–7 business days	[cost]
Express	[time]	[cost]

International shipping

We currently ship only within [our country].

Delays, lost and damaged parcels

Delivery times are estimates, not guarantees. If your tracking has not updated for [7] days or your parcel arrives damaged, contact [contact email] with your order number and we will work with the carrier to resolve it. Please check your address carefully at checkout; we are not responsible for parcels sent to an incorrect address supplied by the customer.

Contact

Email: [contact email]
Postal address: [Business address]

Effective date: [Effective date]

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Keep it in sync

Your shipping policy, checkout estimates and order confirmation emails should all say the same thing. Mismatched delivery promises are a common trigger for chargebacks.

Frequently asked questions

Can I just copy this shipping policy template?

Yes, it is free to copy and adapt. But a template only works once every [bracketed] placeholder is replaced and every sentence matches what your business really does. Answering the questions above fills most of it in for you.

Is a generated policy legal advice?

No. PolicyForge produces a starting template from your answers. It cannot know every detail of your business or every law that applies to you. Read the whole document, replace every [bracketed] placeholder, make sure it describes what you actually do, and have a lawyer review it if you handle sensitive data, sell to children, or operate at scale.

Related generators

Shipping Policy GeneratorFill in processing time, delivery estimates and where you ship.